Compare Hospitals

Case Study

Compare Hospitals is a mobile application and website platform designed to help users find the best hospital for their specific health needs by comparing facilities based on factors like wait times, ratings, and proximity.

Problem

Healthcare decisions can be complex, especially when comparing facilities on quality, wait times, and other essential factors. The Compare Hospitals app aims to streamline this decision-making process, enabling users to make informed choices about hospital care. Users can search by services such as emergency care, maternity care, cancer care, and more.

The app addresses the problem of fragmented hospital information by offering an intuitive platform for comparing options, guiding users through service selections based on proximity, rating, and facility type.

My Responsibilities

User Research, Branding, Wire-framing, Prototyping, Visual Design, User Interface design, User Experience Design

Tools

Figma, Illustrator, After Effects, Indesign and Photoshop

Timeline

One month with weekly milestones

Design Process

User Research

The primary users of this app are adults in the UK seeking healthcare options for themselves or family members. To better understand user needs, several key insights were identified.

Competitive Analysis

To assess existing healthcare comparison platforms, highlighting strengths, weaknesses, and potential opportunities for Compare Hospitals to enhance user experience, data accessibility, and usability.

Key Comparison Factors

Data Clarity & Access
User Interface (UI)
Filter Options
Navigation
Additional Features

Compare Hospital COMPETITIVE ANALYSIS.png

PERSONA

USER JOURNEY

Customer Journey Map

Persona: Sarah Williams

Scenario: Sarah’s child has developed a persistent fever and requires urgent care. She wants to find a nearby hospital with excellent pediatric services and a short wait time. Sarah uses Compare Hospitals to make a quick, informed decision.

Goal: Find the best nearby hospital with a short wait time for her child’s urgent care needs.